Shipping and Delivery
OrderingWhilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Electric Unicycle Online cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Given the popularity and/or supply constraints of some of our products, Electric Unicycle Online may have to limit the number of products available for purchase. Electric Unicycle Online reserves the right to change quantities available for purchase at any time, even after you place an order. Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Shipping and DeliveryShipping ("ships in") times displayed on Electric Unicycle Online refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond Electric Unicycle Online's control once it leaves our facilities, Electric Unicycle Online cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery. There may be occasions when Electric Unicycle Online confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Electric Unicycle Online will contact customers and offer to cancel the order and refund purchase prices in full. We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses. Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays. Electric Unicycle Online ships packages from Shenzhen, and operates a return address in Shenzhen. Customers are responsible for providing complete and accurate shipping addresses. Electric Unicycle Online cannot make changes to your shipping address once a package has been shipped, and Electric Unicycle Online is not liable for packages lost due to incomplete or inaccurate addresses. All orders reported as "delivered" by shipping companies are considered delivered. Electric Unicycle Online cannot be made liable of non-delivery in this case.
Exchange and Returns (Money Back Guarantee)If when you receive your product(s), you are not completely satisfied you may return the items to us, within 45 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer. You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded. If products are altered or modified in any way then the warranty and money back guarantee become void immediately. The money back guarantee does not cover volume/wholesale and customized orders. We strongly recommend that you use a standard postal service to return the item to avoid customs fees. Electric Unicycle Online will not be held responsible for items lost or damaged in transit. Shipping back to Electric Unicycle Online is paid for by the customer. We are in general unable to refund you postal fees. Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.
Non-ReturnableDiscounted or end of line products can only be returned for repair. No refunds or replacements will be made.
Incorrect/Damaged GoodsWe try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
Product DescriptionsWhile we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on Electric Unicycle Online that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
PricesPrices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
How much is shipping and delivery?Once you've provided the delivery address and chosen a shipping method, the costs will be calculated and shown on screen.
You don't need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalised.
When should my order arrive?Usually, from the day your order ships, you can expect to be showing off your new hand-crafted purchase in around 3-15 business days.
We also offer an express shipping option during the checkout process for some orders. Our shipping partners advertise express delivery in 3-7 business days.
It's important to note that in some countries, you may need to allow an additional 4-5 days for your local customs.
Who will deliver my order?We use these shipment service for ship your package for now:
Registered Air Mail - This shipping method is air mail with tracking number.
Hong-kong Registered Air Mail.
SingaporePost Registered Air MAil
Express Shipping (EMS/DHL/UPS/Fedex)
Shipment from EU Warehouse to Other European Countries: DHL, UPS, https://www.ordertracking.com/couriers/yunexpress
Shipment from EU Warehouse to wordwide: https://www.ordertracking.com/couriers/usps-international
Shipment from EU Warehouse to in Italy:DHL, UPS or SDA or https://www.ordertracking.com/couriers/china-post
Express shipping service is the fastest available, 5-10 days to any country worldwide. Express shipping cost is base on your order quantity and destination. Normally, Shipment would be sent out via DHL, but should your address is Remote Area List of DHL, We will change to UPS, Fedex,Or EMS. Estimate Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
Processing Time: All orders would be sent out from warehouse within 24 hours via payment terms of Western Union, Money Gram, Banking transfer. Within 48 hours via PayPal.
Registered Air Mail
United States: 8-12 working days
United Kingdom, Canada, Australia, France, Germany, Switzerland,Japan: 10-15 working days
Spain, Portugal, Italy, Greek, Sweden, Netherlands, Finland, Norway, Austria, and other west Europecountries: 12-20 working days
Brazil, Russia, Argentina, Mexico, Turkey, Ukraine, India, Poland, Israel, Saudi Arabia, and other East Europe countries, other Middle East, Asia, South American countries: 20-30 working days
- Please don't select Registered Air Mail when you order a item as birthday gift or other festival gift, because sometimes, a few package maybe will be delay because of post busy delivery. The expedited shipping will be faster.
- For some high % will lost airmail package country we not offer Airmail ship service. If buyer insist on for use registed airmail service for high cost product we have right to refund buyer ask pay again only by accept Westernuion Moneygram BankTT payment for order.
Express Shipping (EMS/DHL/UPS/Fedex)
United States: 3-5 days
Other countries: 3-5 days